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DN Intersect Online 2021
Session 2: Excite Your Customers!
We're living at the speed of digital banking these days, and the pandemic seems to be pushing the gas pedal to the floor. While the banking industry needs to continue to embrace digital banking and the shift toward seamless, omnichannel customer experiences to excite customers, they also need to be mindful of the equilibrium between what's best for the consumer and best for the bottom line.

In this second Intersect Online session Tim Allen, Director of Cash and Self-Service at Barclays (UK), will discuss how the bank is ‘Driving Access to Banking through 24/7 Multifunctional ATMs’.. In markets where consumers are currently underserved in broader services outside banking halls, he'll explain why deployment of devices beyond traditional settings--and cross-operator agreements--will be key to driving improved access to banking services.

Next, Kerstin Berghoff-Ising, Member of the Management Board at Sparkasse Hannover (Germany), will share insights of the consulting center of the future, an essential part of the omnichannel sales of Sparkasse Hannover and discuss why she relies on the expertise of Diebold Nixdorf. Sparkasse Hannover's entire self-service fleet is managed and operationally driven by Diebold Nixdorf, which enables the bank to focus on its core competence, aligning itself with customer needs and, at the same time, saving costs through cooperation.

Finally, Chad Lynch, ATM Services Manager at America First Credit Union (USA), will discuss what is next on the ATM horizon, and how the ATM channel and branch get digitized further. In addition an outlook will be provided how the credit union will gain full control of their self-service channel, making it easier to add additional functionality, such as cash recycling and personalized marketing to members by implementing Diebold Nixdorf's Vynamic Payments platform.

Please join us and participate via polls and an interactive Q&A.
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Speakers

Tim Allen
Director, Cash and Self Service @Barclays UK PLC
Tim Allen is Director of Cash and Self-Service at Barclays. He is responsible for ensuring the bank’s retail and corporate customers have access to the right cash, at the right place, at the right time. He has over 12 years experience in Cash and ATMs, has previously served as a Director of the LINK ATM Scheme and is currently a member of the LINK Consumer Council.
Kerstin Berghoff-Ising
Member of the Management Board @Sparkasse Hannover
Since 1984, Kerstin Berghoff-Ising has held various positions in market and staff departments at Sparkasse Hannover. In 2010, the graduate in business administration (VWA) and real estate economics (EBS) became divisional head of private customer business, then divisional head of sales management in 2012. In 2013, Kerstin initially took over as a deputy member of the Board of Management and, in parallel, became Head of Corporate Development in 2014. She has been a member of the Board of Management since December 2014 and in this role is currently responsible for the Orga/IT, Human Resources and regional sales.
Chad Lynch
ATM Services Manager @America First Credit Union
Chad has been with America First Credit Union for 38 years, starting out in 1982 as a student trainee teller. He moved through branch operations, back-office operations, computer operations, and in 1998 was given the management responsibilities of a new ATM Services department, where he currently resides. Over the last 24 years he has overseen dramatic ATM transformation and his responsibilities include everything related to the ATM channel and network. He also oversees the system that drives America First's current fleet of over 215 ATMs in four states, and handles all card-based transaction authorizations (debit, credit, POS and ATM), encompassing more than 900,000 transactions daily.